• Cancellation & Refund

Trunni works on a ‘made to order’ model for our jewellery, crochet products and custom pieces. Once an order is placed, we start meticulously crafting it from scratch. Our production is very labour and hand-intensive; which means that orders already underway cannot be cancelled or refunded.

Currently, we have a timeline of 10-15 business days for fulfilling online orders. Jewellery pieces take about 2-4 days to make and once dispatched the package takes another 3-4 days to reach you. Some hand-crocheted pieces may take longer. All our processes are slow and labour-intensive, and human errors and unexpected delays often cannot be avoided. But we assure you, our pieces are worth the wait! And we always strive to ensure the fastest delivery possible.

Please note that our fulfilment timeline does not include unforeseen delays in the event of a natural disaster, war, calamity or epidemic.